Careers

Summary

The Junior Automotive Service Technician inspects, maintains and repairs automobiles that run on electricity, gasoline, or alternative fuels like ethanol. He/she executes basic care maintenance like tire rotations and oil changes, diagnosing complex problems, and planning and executing vehicle repairs.

Job Duties

• Lube tech (oil changes)
• Pulling tires from storage / Storing Tires
• Tire installations
• Tire repairs
• Mounting and balancing tires
• Basic vehicle inspections
• Maintaining a clean shop
• Empty garbage’s
• Shadowing service technician when you have free time
• Operating scissor lift (Working at heights training required)
• Assisting with vehicle pickups and deliveries
• Other general light administrative duties

Requirements

• High School diploma, G.E.D. or equivalent.
• 1 Year of direct work experience in automotive repairs and service.
• Extensive knowledge of different automobiles and their service needs.
• Professional demeanor.
• Efficient problem-solving skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Should be able to operate electronic diagnostic equipment.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Must possess a valid driver’s license.
• Experience with customer service preferred.
• Up-to-date knowledge of automotive parts and their functions.
• Is able to effectively communicate automotive issues clearly.
• Is able to work independently, managing his or her time and workflow.

Work Conditions

• Indoors
• Manual dexterity required to complete maintenance and repairs.
• Occasionally lifting of items up to 50 lbs.

Reports to

Automotive Service Manager / Management

Summary

The General Laborer is a key member of the Service Department, responsible for performing basic automotive maintenance tasks, shop upkeep, and supporting customer needs. This position plays a crucial role in maintaining a clean and organized environment while ensuring customer satisfaction.

Core Competencies

• Customer Focus
• Communication
• Energy and Stress
• Teamwork
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity

Job Duties

• Tire Rotations: Rotate, mount, and balance tires as necessary.
• Oil Changes: Perform oil and filter changes, ensuring to properly dispose of waste oil and filters in accordance with local regulations.
• Lot Maintenance: Maintain a clean and organized vehicle lot including moving and arranging cars, sweeping, and snow removal as necessary.
• Shop Clean-Up: Maintain a clean and safe shop environment by disposing of trash and waste, sweeping and mopping floors, and organizing tools and equipment.
• Shuttle Driving: Safely transport customers to and from the dealership as needed.
• Inventory Management: Assist in monitoring and restocking essential shop supplies
• Vehicle Inspections: Conduct basic safety checks and inspections on incoming vehicles.
• Customer Service: Assist customers in a friendly and efficient manner when needed
• Equipment Maintenance: Perform basic preventive maintenance on service equipment.
• Other Duties: Perform additional tasks as assigned by the Management or other supervisory staff.

Skills and Qualifications

• High School diploma, G.E.D. or equivalent.
• Basic automotive maintenance knowledge is preferred but not required.
• Extensive knowledge of different automobiles and their service needs.
• Professional demeanor.
• Efficient problem-solving skills.
• Should be able to operate electronic diagnostic equipment.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Must possess a valid driver’s license.
• Experience with customer service preferred.
• Up-to-date knowledge of automotive parts and their functions.
• Able to effectively communicate automotive issues clearly.
• Able to work independently, managing his or her time and workflow.

Work Conditions

• Manual dexterity required to complete maintenance and repairs.
• Occasional lifting of items up to 50 lbs.
• Overtime as required.
• Exposure to rust and other substances.

Reports to

General Manager

Summary

The Parts Advisor is responsible for delivering outstanding customer service and parts knowledge. He/she answers the phones and customer and supplier inquiries through email in a professional and timely manner. The Parts Advisor takes orders over the phone and in person, as well as proactively assists customers browsing in the store. He/she is also expected to arrange any special delivery needs for the customer for their purchase. The Parts Advisor efficiently finds ways to search parts that are not kept within the store. He/she enhances sales by offering excellent customer service and providing information about add-ons.

Core Competencies

• Customer Focus
• Communication
• Energy and Stress
• Teamwork
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity Job Duties
• Prepare detailed invoices and customer statements.
• Required to maintain the inventory and cleanliness of the store.
• Handle parts requirements of customers through counter service and sales.
• Must be able to work 40+ hours.
• Maintain customer goodwill.
• Navigate dealership programs such as Collision Link, Progi, and Repair Link, to confirm pricing and availability of parts.
• Verify receiving shipments by checking order against packing list.
• Assist in keeping parts clean and shelf section area stocked and orderly.
• Follow-up on shortages and expedite through reporting to parts team
• Supply service technicians with parts ordered through parts requisition forms.
• Must be able to do heavy lifting of equipment parts and tools as required from time to time.
• Cross reference inventory for all Leslie Ford locations prior to placing new orders.
• Able to follow directions from the General Manager.
• Able to interact effectively with co-workers.
• Able to understand and comply with posted rules and procedures.
• Generate sales.
• Maintain a high level of customer service.
• Participate in merchandising and promotional activities.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product and service knowledge.
• Work in partnership with other employees to maximize dealership sales and in-store presence.
• Assist with quarterly Parts Return with assistance from the Parts Team
• Assist with annual physical inventory with assistance from the Parts Team.
• Ensure warranty parts are scrapped or returned to Ford using daily reports from Ford
• Complete Ford Training Plan on an annual basis.
• Performs other duties as required.

Requirements

• Must have the ability to work in a fast-paced, dynamic environment.
• Ability to make excellent sales to achieve performance in alignment with goals and objectives.
• Excellent customer service skills, interpersonal, organizational and communication skills.
• Motivated and creative team player.
• Experience in Retail sales preferred.
• Computer literate
• Strong knowledge of retail sales principles, methods, practices, and techniques is an asset
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Ability to occasionally travel and attend sales events or exhibits.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Work Conditions

• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.

Reports To

General Manager

Summary

The Administrative Bookkeeper for the company’s financial plans and policies, its accounting practices, the conduct of its relationships with lending institutions and the financial community, the maintenance of its fiscal records, and the preparation of financial reports including monthly bank reconciliations. This position involves supervision over general accounting, property accounting, internal auditing, cost accounting, and budgetary controls.

Core Competencies

• Quality Orientation
• Time Management
• Creative and Innovative Thinking
• Development and Continual Learning
• Problem Solving
• Accountability and Dependability
• Research and Analysis
• Decision Making and Judgement
• Operating Equipment
• Providing Consultation
• Ethics and Integrity
• Planning and Organizing
• Mathematical Reasoning
• Enforcing Laws, Rules and Regulations
• Mediating and Negotiating
• Coaching and Mentoring
• Communication
• Energy and Stress
• Teamwork

Job Duties

• Oversee the Maintenance of books of account (including but not limited to preparing checks, coding and posting invoices, preparing deposits, journal entries, reconciliations, petty cash).
• Oversee issuing of checks / payment of invoices.
• Oversee accounts receivable.
• Assist the payroll coordinator as necessary to ensure payroll is completed efficiently.
• Oversee internal system of handling funds.
• Maintain year-end working papers and spreadsheets and assist with preparation for any audits or independent reviews with support from the General Managers.
• Complete monthly reconciliation for all accounts (bank and brokerage accounts).
• Exert care and control over assets and records and establish procedures for safeguarding, including security and computer backup (copy virus checked and stored off-site)
• Assist in maintaining policy and procedure documentation for complex financial and accounting issues.
• Maintain current knowledge of regulatory changes and impacts on the organization’s books of account.
• Maintain an accurate and complete trail of supporting documentation for all financial and bookkeeping activities.
• Maintain up-to-date, complete, and systematic filing system to support bookkeeping and financial records.
• Is responsible for tax planning and compliance with Federal, Provincial, and local corporate, payroll, and other applicable taxes.
• Has the final responsibility for providing effective financial controls for the organization.

Requirements

• CGA designation preferred.
• Experience in accounting an asset.
• Excellent computer skills.
• Excellent communication skills both verbal and written.
• General understanding of computerized accounting systems.
• Excellent working knowledge of MS Word, QuickBooks and MS Excel.
• Accuracy and attention to detail while working under tight deadlines.
• Assertive, comfortable communicating with various types of individuals.
• Good interpersonal and customer service skills.
• Billing experience is an asset.
• Good team player.
• Able to build and maintain lasting relationships with corporate departments and key business partners.
• Ability to follow through and complete overlapping projects.
• Good organizational, time management and prioritizing skills.
• Strong problem identification and problem resolution skills.
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
• Ability to interpret and implement company policies and procedures.
• Good organizational, time management and prioritizing skills.
• Effective communication skills with individuals at all levels of the organization.

Working Conditions

• Travel may be required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.